All the products on our website are brand new and come with a 1-Year Manufacturer's Warranty against manufacturer's defects from the date of purchase. With years of experience and our strong relatioinships with manufacturers, we Guarantee that products shown on the site as suitable for use with a particular model are 100% compatible, or we will provide a replacement or refund.
If you wish to return an item for any reason, we operate a Back to Base returns policy. Please follow the steps below:
- Note: Within 4 weeks of dispatch, unused items can be returned to us for a refund provided they are in their original undamaged packaging and in re-saleable condition. After 4 weeks we can only replace or exchange items (unless they are faulty) and a re-stocking fee may apply for certain items.
- Send an email to , quoting your order reference number (eg PDE12345), the reason you wish to return the item and whether your require a replacement or a refund.
- Our Customer Services will then email you with a Returned Merchandise Authorisation (RMA) number.
- Please send the item back to us with the RMA number clearly written on the outer packaging to the following address:
PSA Parts Rücksendungen Soller - Europastr. 1 31275 Lehrte Germany
- Once we have received the item from you, we will dispatch a replacement or raise a credit and refund you.
For all our products, you have the right to cancel the contract for the purchase of any item within 7 working days of delivery.
- If you wish to cancel an order which has not been delivered, please send an email to quoting your Order Reference (eg PDE12345) and the reason for wanting to cancel.
- If the product has already been delivered, please write 'Contract Cancellation' on the delivery note (which arrives with the product). Send the product back to us (Securely packaged) along with the delivery note. We must receive it back from you within seven days of the date it was delivered to you.
When returning products we recommend you use a recorded delivery service for your own protection. Returned items must be received in good condition and in their original packaging. Please note that although we will refund the purchase price to you once we receive the item, you are responsible for the costs of delivering and returning the goods back to us.